IT Complete is Technology Solutions’ comprehensive IT support/management solution. IT Complete is designed for businesses that want a single point of accountability for all IT matters with an affordable fixed monthly cost.
IT Complete includes all of the IT Essentials components as well as:
- vCIO onDemand
Access to a dedicated vCIO resource as needed between Quarterly Reviews.
- Help Desk Services
Complete basic help desk support services, including the following:
- Basic network troubleshooting – desktop network connectivity, internet availability, and wireless networking connectivity.
- Standard PC support – user login/access, operating system, standard applications (pre-defined), internet access, print/network connectivity, and virus/malware support.
- Remote worker IT support – PC Remote Desktop connectivity and standard PC support.
- IT Equipment Ordering & Provisioning
Ordering, configuration, and deployment of IT related equipment, including PC’s, Server’s, and network devices.
- Mobile Device Support
Configuration, management, and support for mobile devices based on Android, iOS, BlackBerry, and Windows Mobile 7 platforms.