IT Essentials is Technology Solutions’ introductory managed services package. IT Essentials includes standard monitoring services, systems management, optional security tools, and Technology Solutions vCIO service. The IT Essentials package includes discounted hourly and project rates for additional services.
IT Essentials will provide your business with a comprehensive support system at a low monthly rate and discounts on all Technology Solutions services.
IT Essentials includes the following services:
- vCIO Quarterly Account Review
Technology Solutions prepares and delivers a report on at most, a quarterly basis, outlining all services performed, current customer business initiatives/projects, timelines/status for existing projects, and recommendations moving forward. - 24×7 Desktop and Server Monitoring and Alerting
24×7 monitoring and alerting on all PC’s and Servers, regardless of location. - Network Device Monitoring
Monitoring of network devices for critical events and availability. - Application and/or Database Monitoring
Monitoring of database performance and availability on Servers covered under this agreement and will trigger alerts for any critical condition detected. - Security Updates
Scheduled patch & update installation services as part of the Monitoring Services offering. - Backup Monitoring
Monitoring of a current 3rd party backup solution already in place. This includes monitoring of the system logs and any notifications/events from the backup application. - Backup Services, Monitoring and Administration (Additional Fee)
Complete backup services & management for PC’s and Servers at any location. Backup options include local, remote, or cloud based storage and recovery. - Anti-Virus Protection (Additional Fee)
Comprehensive anti-virus software and monitoring & management services. - Anti-Malware Protection (Additional Fee)
Comprehensive anti-malware software and monitoring & management services.